Langley Events Centre A to Z Guide

Administration 

Located inside Gate 1 on the northwest side of the facility. 604.882.8800 or Info@LangleyEventsCentre.com

Admittance, Conditions of

Please see Guest Conduct & Courtesy page.

Address

7888 200 Street, Langley, BC V2Y 3J4

Alcohol

Alcohol and beer may be served at most events to those 19 years and older; proof of age may be required. Alcohol cannot be brought into the facility; alcohol purchased inside the facility cannot leave the building. Please see Guest Conduct & Courtesy page.

Alcohol-Free Seating

Alcohol-free seats are available in Sections A and B in the Arena Bowl. Request these seats from your ticket seller at the time of purchase.

Arena Bowl Rentals

The Arena Bowl is available for rent on an hourly or daily basis. Contact CustomerService@LangleyEventsCentre.com for more information.

ATM

Arena Bowl: north and south side of Level 3 (main concourse)
Gate 1: Centre Court
Gate 8: Fieldhouse and South Court
Supplied and serviced by Super Save Group.

Attendees

The Langley Events Centre is designed to accommodate guests with mobility needs, including accessible ticket office counters, elevator access, and premium reserved seating.

Gate 3, located at the northwest end of facility, is designated for guests with mobility challenges. For certain events, Gate 6 will also be open. Both entrances have elevator access to all four levels.

Audio / Video

Sorry, the use of audio and video recording devices are prohibited.

Baby Changing Stations

  • Level 1 (main lobby) restroom
  • Level 3 (main concourse): four restrooms
  • Level 4 (suite level) restroom

Bags

All bags (camera bags, purses, backpacks, etc.) may be subject to search upon entry. Please have your bag ready for search before you arrive at the gates to accelerate the process. We do accept various items for check such as video cameras (prohibited inside the facility), audio recording devices (prohibited inside the facility), wheelchairs, and strollers. Items are secured in a locked room, however, we cannot be responsible for items left at these locations. At the end of an event, unclaimed items will be taken to Lost and Found.

Banners / Signs

Banners and signs are welcome provided they do not disrupt the view or experience of other guests and the content is tasteful. Banners and signs are subject to search and may be confiscated if messages are inappropriate. Banner poles and sign sticks are not permitted.

Banquet Hall Rentals

The Banquet Hall is available for rent on an hourly or daily basis. Contact CustomerService@LangleyEventsCentre.com for more information.

Binoculars

While we cannot provide binoculars, we welcome their use at our events.

Booster Chairs

Booster chairs are not provided by the facility.

Cell Phones

We welcome courteous use of mobile phones. Please ensure the use of your phone does not interfere with the event or another guest’s enjoyment of the event.

Children

Kids under 36” tall are admitted without a separate ticket if they remain on the lap of an accompanying adult for the entire event. Children over 36” tall require a separate ticket and must sit in their ticketed seat for the safety and consideration of those seated around them. We must deny entry at the gate if a ticket is not presented for a child exceeding the height limit.

Comments

We encourage your feedback and are always looking for ways we can improve. Contact Customer Service with your comments at 604.882.8800 or CustomerService@LangleyEventsCentre.com

Concessions

Concession stands are located throughout the facility and are operated by Tiara Food and Beverage Concepts. All permanent concession stands accept cash, MasterCard, Visa, and American Express. Portable kiosks accept cash only. ATMs are readily available in our facility (see ATMs for specific locations). Outside food and beverages are not permitted.

Concourse

The Concourse is also known as Level 3

Contact

Visit our Contact Us page. Our normal hours of operation (outside of events) are Monday to Friday, 8:30am to 5:00pm. Our administrative office is through Gate 1 (northwest corner of facility). Tickets may be purchased through Ticketmaster at 1.855.985.5000 or Ticketmaster.ca

Designated Driver Program

We encourage fans to volunteer as a designated driver for the members of their group to and from the Langley Events Centre on Vancouver Stealth game nights. Fans of legal drinking age with a valid I.D. can sign the LEC pledge at Customer Service Level 3 any time after doors open. Upon sign-up, the designated driver pledges to refrain from drinking at the game and to provide responsible transportation for all members of their group. In return, the designated drivers will receive a coupon for a free fountain drink from the north or south concession and will be entered into a prize draw. Winners will be announced near the end of the second quarter. In addition, the designated driver will be asked to wear a wrist band that identifies them as such to all alcohol service concessions.

Door Open Times

Gates open 1 hour prior to event time, unless otherwise noted.

Duplicate Ticket Policy

To avoid purchasing invalid tickets, obtain your tickets from Ticketmaster or other authorized agents. We cannot honour lost, stolen, or counterfeit tickets. Anyone who knowingly or unknowingly gains entry using invalid tickets will be subject to eviction without compensation.

Drop Off / Pick Up Area

West side between Gates 1 and 2

Elevators

Inside Gate 3 and Gate 6 providing access to all four levels.

Emergencies

Report emergencies during an event to a facility employee or call 9-1-1

Employment Opportunities

Visit our Careers page.

Entrances and Exits

Entrances:

  • Main entrance is on northwest side of the building at Gate 1
  • Gate 1: West Court, Centre Court, East Court
  • Gates 2 and 3: Arena Bowl
  • Gates 4, 6, 7: May be open for specific events in the Arena Bowl
  • Gate 8: South Court and Fieldhouse

Exits:

  • Guests can exit the building from any gate

Facility Map

You can find our Floor Plans here.

Family Washrooms

  • Gate 1: across from Dressing Room #5
  • Gate 2: northwest end of Arena Bowl Level 3
  • Gate 8: Fieldhouse/South Court: main corridor

Fieldhouse Rentals

The Fieldhouse is available for rent on an hourly or daily basis. Contact CustomerService@LangleyEventsCentre.com for more information.

50 / 50 Ticket Proceeds

50/50 tickets are sold at:

  • Rivermen home games until the end of the second intermission
  • Stealth home games until the end of the half

Proceeds from the 50/50 draw belong to the charitable group administering the draw. Team websites display winning amount and winner information.

Fighting

Physical and verbal altercations will not be tolerated. Guests who display abusive behaviour are subject to eviction without compensation and may be subject to arrest. For more information, see our Guest Conduct & Courtesy.

First Aid Locations

  • Level 1 (main lobby) across from dressing room #5
  • Level 3 southeast corner of Arena Bowl

Gymnasium Rentals

The Gymnasiums are available for rent on an hourly or daily basis. Contact CustomerService@LangleyEventsCentre.com for more information.

ID – Alcohol Sales

Photo identification options:

  • age of majority card
  • Armed Forces card
  • BC ID card
  • Canadian Citizenship card
  • passport
  • valid driver’s license
  • anyone who looks 30 years or younger must present two pieces of ID, including one from the list above

Guest Code of Conduct

Please see Guest Conduct & Courtesy page.

Intoxicated Fans

We will deny entry to intoxicated guests. Intoxicated guests causing a disturbance will be asked to leave the facility without refund and may be subject to arrest.

Lost and Found

Provide a description of the item to our Administration Office:

Lost, Stolen, or Destroyed Tickets

If your ticket to a future event was lost, stolen, or destroyed, contact the Ticket Office Supervisor at 604.882.8800.

Meeting Room Rentals

The Meeting Rooms are available for rent on an hourly or daily basis. Contact CustomerService@LangleyEventsCentre.com for more information.

Merchandise

Visit our team store adjacent to Gate 4 for

  • BC Lions
  • Hockey Canada
  • Langley Rivermen
  • Langley Thunder
  • Vancouver Canucks
  • Vancouver Stealth
  • Vancouver Whitecaps
Team and event merchandise are sold at Gate 2 or 7 Level 3 (main concourse) during the corresponding event.

Mobility Needs

The Langley Events Centre is designed to accommodate guests with mobility needs, including accessible ticket office counters, elevator access, and premium reserved seating.

Gate 3, located at the northwest end of facility, is designated for guests with mobility challenges. For certain events, Gate 6 will also be open. Both entrances have elevator access to all four levels.

Parking

Phone Number

Administration Office: 604.882.8800

Professional Cameras

Professional cameras (cameras with a detachable lens) are not permitted inside the facility during ticketed events unless authorized in advance by Langley Events Centre staff. If staff believe a camera is being used inappropriately, photography equipment may be confiscated.

Prohibited Items

Prohibited items include but are not limited to:

  • audio or video recorders, professional cameras
  • banner sticks or flag poles
  • bottles, cans, and containers
  • hockey and lacrosse sticks
  • illegal substances
  • incendiary devices
  • items the contents of which cannot be inspected or displayed
  • laser pointers
  • outside food or drink, including alcohol
  • pets other than service animals
  • pressured gas noise making devices
  • weapons of any type

Re-entry

Anyone leaving the facility during a paid event will not be allowed to re-enter the building without purchasing a new ticket. Any exceptions must be approved by the on-duty Event Supervisor.

Restrooms

Conveniently located on all levels of the facility.

Rivermen

Visit the Langley Rivermen’s official website for team information and game schedules.

Security

LEC works with Kinetic Security to manage security needs at events. While a guest at the LEC, please contact the nearest staff person in your seating section.

Service Animals

Service animals are welcome.

Smoking Policy

We offer a smoke-free environment which includes e-cigarettes and personal vapourizers. Guests found smoking inside the Langley Events Centre will be evicted. Note there are no in-and-out privileges during ticketed events. Smoking is not permitted within seven metres from the building.

Solicitation

Solicitation is not permitted on Langley Events Centre property without the prior approval of the LEC Sponsorship Coordinator. If you are interested in becoming a facility partner, contact Sponsorships@LangleyEventsCentre.com.

Souvenirs

Purchase souvenirs at several locations throughout the Arena Bowl.

Spartans

Visit the Trinity Western University Spartans’ official website for team information and game schedules

Special Assistance Identification

Guests with non-visible disabilities may request a special assistance identification pass, allowing easier access to certain areas of the facility or access to certain events for attendants. See Guests with Special/Mobility Needs or contact Customer Service at 604.882.8800 for more information.

Stealth

Visit the Vancouver Stealth's official website for team information and game schedules.

Suite Level

Also known as Level 4

Suite Rentals

24 private suites are available for rent on an annual basis (lease) or for individual nights. Contact Tickets@LangleyEventsCentre.com for information.

Ticket Office

The Langley Events Centre has two ticket offices:

  • Ticket Office West: open for all ticketed events
  • Ticket Office East: opened as required

Pre-purchase tickets HERE and search Langley Events Centre or call 1.855.985.5000

Ticket Scalping

While scalping - or ticket resale - is not an illegal practice, we prohibit scalping on the Langley Events Centre property to protect guests from harassment and price gouging. Scalpers will be asked to leave; failure to do so may result in arrest for trespassing.

Thunder

Visit the Langley Thunder’s official website for team information and game schedules

Tours

Langley Events Centre tours are available for groups of 10 or more. Contact us at 604.882.8800 or info@LangleyEventsCentre.com.

Transit

  • Multiple options available
  • service through BCTransit
  • see Public Transit

Walking Track

We provide a free Walking Track rain or shine. See Walking Track for more information or Walking Track Closures for closure dates and times.

Will Call

Pick up Will Call tickets at the Ticket Office (east or west). Will Call is open 60 minutes prior to event start time until halfway through the event. To obtain tickets, bring a picture ID and your confirmation number or credit card used to purchase the tickets.